At Ascendance Truck Centers, we believe the relationship with a customer doesn't end when the paperwork is signed — that's actually where it really begins. No one captures that better than Matt N. of Triumph Landscaped Construction, who recently shared his experience working with our sales team, and specifically with salesman Chris.

For a small business, every truck matters. So when a two-year-old truck came in with an issue, Matt didn't just want it fixed — he wanted to know what was happening and when he'd have his truck back. That's exactly what he got.

"Chris kept us informed the whole time," Matt told us. "He made sure we knew what was going on, what the failure was, and when the truck would be ready."

It sounds simple, but it's the kind of communication that too often falls through the cracks in the trucking industry. For our team, it's the standard.

What sets Chris apart isn't just his customer service — it's his background. Before he was selling trucks, he was in the trucking business himself.

"Chris has a lot of product knowledge because he's actually been in the trucking business, and that makes a big difference," Matt said. "He's not just a salesman — he understands the equipment and is always full of helpful input."

That firsthand experience is something we look for across our entire sales team. Our customers aren't just buying a truck; they're trusting us to understand their operation, their routes, and their bottom line. A salesperson who's actually turned wrenches or logged miles brings a level of insight that's hard to fake.

Matt was direct about what's at stake for a company like his: "As a small company, losing a truck for six weeks is a big deal." When downtime threatens a business's ability to operate, having a team that treats the problem like their own is everything.

"I feel like Chris and the team are in our corner when issues come up," Matt said. "What matters most is having people who understand that and do everything they can to get us back on the road. For the most part, I feel like they definitely do that."

Matt summed it up simply: "If I could give Chris a gold star, I definitely would. I would recommend International because I feel like Chris and the team are in our corner when issues come up."

That's the kind of trust we work every day to earn — not just at the point of sale, but for as long as our customers are on the road. Whether it's clear communication during a repair, product expertise you can lean on, or a team that treats your downtime like a priority, our sales team is here to make sure you're taken care of, from the first conversation to every mile after.

Thank you to Matt N. and the team at Triumph Landscaped Construction for sharing your experience — and for putting your trust in Ascendance Truck Centers.